Legal

We provide creative services including design, branding and web production. The content of this website may change without notice.

You agree to use this website appropriately and not to act unlawfully or in a way that causes trouble to others.

Copyright in the content of this website belongs to us or to its rightful owners. Reproduction or republication without permission is prohibited.

To the extent permitted by law, we are not liable for any damage arising from the use of this website.

These terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction as the court of first instance.

Through this website, we collect the following information.

• Information entered in the contact form: name, email address, company, phone number, subject and message
• Your email address and message when you contact us by email
• Information generated when you browse this website: IP address, browser and device type, pages viewed, referrer, date and time, and identifiers such as cookies
• Records of on-page interaction such as scrolling, clicks and movement within a page. What you type into the contact form is not recorded

• To answer your inquiry and follow up with you
• To communicate about consultations, estimates and contracts
• To understand how this website is used and improve it
• To prevent unauthorised access and spam

We use the following tools to understand and improve how this website is used. They collect browsing information using cookies and similar technologies. The information collected does not include anything that directly identifies you, such as your name or email address.

Google Analytics

Google LLC (United States). Uses cookies to collect visits, pages viewed, traffic sources and similar data for usage statistics

Microsoft Clarity

Microsoft Corporation (United States). Uses first- and third-party cookies and similar technologies to capture behavioural metrics, heatmaps and session replay (records of on-page interaction), to improve this website and for fraud and security purposes. Contact form fields are excluded from recording

These tools are not loaded for visitors from the European Economic Area (EEA), the United Kingdom or Switzerland.

You can stop Google Analytics from collecting data with Google's opt-out browser add-on. For either tool, you can refuse collection by disabling cookies in your browser settings.

• How Google uses information from sites or apps that use its services ↗
• Google Privacy Policy ↗
• Google Analytics Opt-out Add-on ↗
• Microsoft Privacy Statement ↗

To run this website, we entrust part of the handling of personal data to the following providers, all based in the United States.

Cloudflare, Inc.

Delivery and hosting of this website

Formspree, Inc.

Processing of contact form submissions

Google LLC

Receiving and managing email (Google Workspace) and analytics

Microsoft Corporation

Analytics (Microsoft Clarity)

The servers where personal data is stored cannot be tied to a single country, because each provider runs its services from data centres in several countries. The main country is the United States.

These providers maintain systems that meet the standards set by Japan's Act on the Protection of Personal Information. We take the measures necessary to ensure those systems continue to be implemented, and provide information about them on request. Information on the personal information protection system of the United States is available on the website of Japan's Personal Information Protection Commission.

• Personal Information Protection Commission, Japan ↗
• Cloudflare Privacy Policy ↗
• Formspree Privacy Policy ↗

Except where required by law, we do not share personal information with third parties without your consent, other than with the providers listed above.

We keep inquiries only for as long as needed to answer and follow up, and for any period required for business or legal reasons, then delete them. Analytics data is retained according to each tool's settings and each provider's policies.

We take the following measures to prevent the leakage, loss or damage of personal data.

Policy

We have set out this policy and handle personal data appropriately

Organisational

We have appointed a person responsible for personal data and limit who handles it, and what, to what is necessary

Personnel

Everyone who handles personal data is bound to confidentiality and proper handling

Physical

We protect devices that handle personal data against loss and theft, and keep the data out of view of others

Technical

Access control and encrypted connections protect against unauthorised access

Understanding the external environment

We handle personal data using services provided by companies in the United States, and take security measures with an understanding of the US system for protecting personal information

If you ask us to notify you of the purpose of use, or to disclose, correct, add to, delete, stop using, erase or stop sharing your personal information, we will respond in accordance with the law after confirming your identity. Disclosure is made by the method you specify, including electronic records. There is no fee. Please contact us at info@icehamburg.com.

Under the General Data Protection Regulation (GDPR) and equivalent UK law, we provide the following information.

Controller

icehamburg Inc. (address and contact details above)

Legal basis

We handle inquiries to take steps at your request before entering into a contract, or on the basis of our legitimate interest in answering business communications

Analytics

For visitors from these regions, analytics tools are not loaded and no analytics cookies are used. Only the cookies needed to remember your language and determine your region are used

International transfers

Information we collect is managed in Japan, a country covered by an adequacy decision of the European Commission. Transfers to the providers above in the United States rely on the appropriate safeguards each provider has in place

Providing information

We ask only for what is needed to answer your inquiry. If you choose not to provide it, we may be unable to reply

Automated decision-making

We do not use automated decision-making

Your rights

You have the right to access, rectify and erase your personal data, to restrict or object to its processing, to data portability, and to lodge a complaint with the supervisory authority in your country

Inquiries and complaints about how we handle personal information are received by: Takuya Hiraoji, Representative Director and person responsible for personal information, icehamburg Inc. (contact: info@icehamburg.com)

NEXT_LOCALE

Remembers the language you chose (English or Japanese). Kept for 1 year

ih_region

Determines, based on your region, whether analytics tools are loaded. Kept for 1 day

Used only for visitors from outside the EEA, the UK and Switzerland.

_ga, _ga_*

Google Analytics. Distinguishes visitors and produces usage statistics. Kept for up to 2 years

_clck, _clsk and others

Microsoft Clarity. Distinguishes visitors and sessions for interaction recording and heatmaps. Kept for up to 1 year

You can refuse cookies or delete stored cookies in your browser settings. If you refuse necessary cookies, some features, such as remembering your language, may not work.

We review this page as laws and our services change. Significant changes will be announced on this page.

For questions about these policies, please contact us at info@icehamburg.com.